In the heartwarming video, Tori is seen sitting up in her hospital bed answering her phone as it rings. She lets out an astounded "Oh my God!" when she sees Ballerini's smiling face on her screen.
"Sweet Tori. So glad I got to see your pretty face and say hello & I can’t wait to hug you when I’m back in town," Ballerini captioned the video on her social media, urging her other fans to "send this angel your love."
"I just want to thank you so much for contacting me, and talking to me," Tori said in a message to Ballerini. "This is one of the hardest hospital stays I've had, even though it's only for a week. But your phone call literally made my entire stay – it was amazing.